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CueCapture

Cloud Sync Setup

This guide walks you through setting up Cloud Sync with your CueCapture Pro subscription.

Prerequisites

Section titled “Prerequisites”
  • CueCapture installed on your device
  • Active Pro subscription (get one here)
  • Internet connection

Setup Steps

Section titled “Setup Steps”

  1. Open Cloud Sync Settings

    In CueCapture, go to:

    • Settings (⚙️) → Cloud Sync
    • Or press Ctrl/Cmd + , and navigate to Cloud Sync

  2. Sign In

    Click “Sign In” and choose your auth method:

    • Google
    • GitHub
    • Email + Password

    Use the same account you used for your Pro subscription.

  3. Verify Subscription

    CueCapture will verify your subscription status:

    • ✅ Active - You’re good to go!
    • ⚠️ Not Found - Check you’re signed into the right account
    • ❌ Expired - Renew your subscription

  4. Enable Cloud Sync

    Toggle “Enable Cloud Sync” to ON.

    Your current settings will be encrypted and uploaded.

  5. Wait for Initial Sync

    First sync may take 10-30 seconds depending on settings complexity.

    Status shows “Synced” when complete.

Setting Up Additional Devices

Section titled “Setting Up Additional Devices”

  1. Install CueCapture

    Download and install CueCapture on your other device.

  2. Sign In

    Go to Settings → Cloud Sync → Sign In

    Use the same account as your first device.

  3. Choose Sync Direction

    CueCapture will ask:

    • “Download cloud settings” - Recommended for new devices
    • “Upload local settings” - If this device has settings you want to keep
    • “Merge” - Combine both (may cause conflicts)

  4. Complete Setup

    Settings sync from cloud. Your second device is now configured!

Managing Sync

Section titled “Managing Sync”

Sync Status

Section titled “Sync Status”

Check current status in Settings → Cloud Sync:

  • Last synced: Timestamp of last successful sync
  • Status: Synced, Syncing, Pending, Error
  • Account: Which account you’re signed into

Manual Sync

Section titled “Manual Sync”

Force a sync anytime:

  • Click “Sync Now” button
  • Or press Ctrl/Cmd + Shift + S

Pause Sync

Section titled “Pause Sync”

Temporarily pause syncing:

  1. Go to Settings → Cloud Sync
  2. Toggle “Enable Cloud Sync” OFF
  3. Local changes won’t upload
  4. Toggle back ON to resume

Security Settings

Section titled “Security Settings”

View Encryption Status

Section titled “View Encryption Status”

Settings → Cloud Sync → Security shows:

  • Encryption key status
  • Last key rotation
  • Device list

Change Encryption Key

Section titled “Change Encryption Key”

For extra security, rotate your encryption key:

  1. Settings → Cloud Sync → Security
  2. Click “Rotate Encryption Key”
  3. All devices will re-sync with new key

View Connected Devices

Section titled “View Connected Devices”

See all devices using your account:

  1. Settings → Cloud Sync → Devices
  2. View device names and last sync time
  3. Remove devices you don’t recognize

Remove a Device

Section titled “Remove a Device”

To revoke sync access from a device:

  1. Go to Settings → Cloud Sync → Devices
  2. Click the device to remove
  3. Click “Remove Device”
  4. Device can no longer sync

Troubleshooting

Section titled “Troubleshooting”

”Subscription not found”

Section titled “”Subscription not found””
  • Verify you’re signed into the correct account
  • Check subscription status at polar.sh/cuecapture/portal
  • Try signing out and back in
  • Contact support if issue persists

Settings not syncing

Section titled “Settings not syncing”
  1. Check internet connection
  2. Click “Sync Now”
  3. Check for error messages
  4. Try signing out and back in
  5. Check if sync is paused

Wrong settings appeared

Section titled “Wrong settings appeared”

If incorrect settings synced:

  1. Check which device uploaded last
  2. Use “Sync Now” on device with correct settings
  3. Or restore from local backup: Settings → Data → Restore

Conflict errors

Section titled “Conflict errors”

When same setting changed on multiple devices:

  1. CueCapture shows conflict dialog
  2. Choose which version to keep
  3. Or resolve manually in settings

Data Management

Section titled “Data Management”

Export Settings

Section titled “Export Settings”

Create a local backup:

  1. Settings → Data → Export
  2. Click “Export Settings”
  3. Save the JSON file

Delete Cloud Data

Section titled “Delete Cloud Data”

Remove all data from our servers:

  1. Settings → Cloud Sync → Data
  2. Click “Delete Cloud Data”
  3. Confirm deletion
  4. Local settings remain

Sign Out

Section titled “Sign Out”

Remove account from this device:

  1. Settings → Cloud Sync
  2. Click “Sign Out”
  3. Local settings remain
  4. Cloud sync disabled

Next Steps

Section titled “Next Steps”