FAQ
General
Section titled “General”What is CueCapture?
Section titled “What is CueCapture?”CueCapture is a desktop widget application that connects to your Notion workspace and displays your tasks in a floating, always-accessible widget. It’s designed to give you quick access to your tasks without switching between apps.
Is CueCapture free?
Section titled “Is CueCapture free?”Yes! CueCapture’s core features are completely free:
- Full Notion sync
- Task management
- Time tracking
- Projects
- Eisenhower Matrix
- Voice assistant
Pro features (Cloud Sync, priority support) require a subscription, but the app is fully functional without paying.
What platforms does CueCapture support?
Section titled “What platforms does CueCapture support?”CueCapture is available for:
- Windows 10 and later (64-bit)
- macOS 10.15 (Catalina) and later
Mobile apps are not currently available.
Is CueCapture open source?
Section titled “Is CueCapture open source?”Yes! CueCapture is open source. You can view the code, contribute, or fork it on GitHub.
Notion Integration
Section titled “Notion Integration”Does CueCapture store my Notion data?
Section titled “Does CueCapture store my Notion data?”No. CueCapture connects directly to Notion using their official API. Your tasks stay in Notion—we just display them in the widget. We never store your tasks on our servers.
Is my Notion API key safe?
Section titled “Is my Notion API key safe?”Yes. Your API key is:
- Stored securely in your system’s credential manager (Windows) or Keychain (macOS)
- Never sent to CueCapture servers
- Only used to communicate directly with Notion
Can CueCapture access my entire Notion workspace?
Section titled “Can CueCapture access my entire Notion workspace?”No. CueCapture can only access databases you explicitly share with its integration. You control exactly what CueCapture can see.
What happens if I stop using CueCapture?
Section titled “What happens if I stop using CueCapture?”Nothing! All your tasks remain in Notion exactly where they were. CueCapture doesn’t modify your data structure—it just reads and writes to your existing databases.
Does CueCapture work offline?
Section titled “Does CueCapture work offline?”Partially. You can:
- View cached tasks offline
- Create tasks (they sync when online)
- Use time tracking locally
Full sync requires an internet connection.
Features
Section titled “Features”Can I use CueCapture with multiple Notion workspaces?
Section titled “Can I use CueCapture with multiple Notion workspaces?”Currently, CueCapture connects to one workspace at a time. You can switch workspaces in settings, but can’t view multiple simultaneously.
Does CueCapture support subtasks?
Section titled “Does CueCapture support subtasks?”Yes, if your Notion database uses subtasks (sub-items). CueCapture displays them indented under their parent task.
Can I use custom statuses?
Section titled “Can I use custom statuses?”Absolutely! CueCapture reads your database’s status options and lets you configure which ones mean “complete.”
Does time tracking work without a Notion database?
Section titled “Does time tracking work without a Notion database?”Yes. Time logs can be stored locally. Connecting a Time Logs database just syncs them to Notion.
Pricing & Subscription
Section titled “Pricing & Subscription”What’s the difference between Free and Pro?
Section titled “What’s the difference between Free and Pro?”| Feature | Free | Pro |
|---|---|---|
| Task management | ✅ | ✅ |
| Time tracking | ✅ | ✅ |
| All core features | ✅ | ✅ |
| Cloud sync | ❌ | ✅ |
| Multi-device | ❌ | ✅ |
| Priority support | ❌ | ✅ |
Can I try Pro before buying?
Section titled “Can I try Pro before buying?”The free version includes all core features, so you can fully evaluate CueCapture. Pro adds cloud sync for multi-device users.
How do I cancel my subscription?
Section titled “How do I cancel my subscription?”- Go to your customer portal
- Click “Manage Subscription”
- Select “Cancel”
You’ll keep Pro access until the end of your billing period.
Do you offer refunds?
Section titled “Do you offer refunds?”Yes:
- Subscriptions: 14-day refund, no questions asked
- Lifetime: 30-day refund, no questions asked
Contact support to request a refund.
Is the Lifetime license really forever?
Section titled “Is the Lifetime license really forever?”Yes! Pay once, use forever. Includes all future updates and features. Your license never expires.
Cloud Sync
Section titled “Cloud Sync”What does Cloud Sync actually sync?
Section titled “What does Cloud Sync actually sync?”Cloud Sync syncs your CueCapture settings:
- Theme and preferences
- Database connections
- Feature configurations
- Custom shortcuts
It does NOT sync your Notion data—that stays in Notion.
Is Cloud Sync encrypted?
Section titled “Is Cloud Sync encrypted?”Yes. All synced data is end-to-end encrypted:
- Encrypted on your device before upload
- Only you can decrypt it
- We cannot read your synced settings
What happens to my synced data if I cancel?
Section titled “What happens to my synced data if I cancel?”Your cloud data is kept for 30 days after cancellation. After that, it’s permanently deleted. Local settings are never affected.
Privacy & Security
Section titled “Privacy & Security”What data does CueCapture collect?
Section titled “What data does CueCapture collect?”Minimal data:
- Anonymous analytics: App usage patterns (can be disabled)
- Pro users: Account info for subscription management
We never collect:
- Your task content
- Your Notion data
- Personal information
Do you sell my data?
Section titled “Do you sell my data?”No. Never. We don’t sell, share, or monetize your data in any way.
Where are CueCapture servers located?
Section titled “Where are CueCapture servers located?”For Pro features:
- Authentication: Convex (US-based)
- Payments: Polar.sh (EU-based)
- Settings sync: Encrypted, stored securely
Free features don’t use our servers—they connect directly to Notion.
Technical
Section titled “Technical”Why does Windows show a security warning?
Section titled “Why does Windows show a security warning?”CueCapture isn’t signed with an expensive code signing certificate. The warning is normal for indie software. The app is open source and safe—you can verify the code yourself.
CueCapture is using too much memory
Section titled “CueCapture is using too much memory”Try:
- Enabling “Exclude completed tasks”
- Reducing sync frequency
- Restarting the app periodically
Large databases (1000+ tasks) use more memory.
Can I use CueCapture on multiple monitors?
Section titled “Can I use CueCapture on multiple monitors?”Yes! Position the widget on any monitor. It remembers its position.
Does CueCapture start with my computer?
Section titled “Does CueCapture start with my computer?”Optional. Enable “Start at login” in Settings → Preferences.
Getting Help
Section titled “Getting Help”Where can I report bugs?
Section titled “Where can I report bugs?”- GitHub Issues: For bug reports and feature requests
- Pro support: Email support for subscribers
How can I request a feature?
Section titled “How can I request a feature?”- Check GitHub Issues for existing requests
- Create a new issue with your idea
- Pro users get priority consideration
How do I contact support?
Section titled “How do I contact support?”- Free users: GitHub Issues
- Plus users: Email support
- Pro users: Priority email support
- Lifetime users: Priority email + direct developer contact
More Questions?
Section titled “More Questions?”Can’t find your answer?
- Check our Troubleshooting guide
- Search GitHub Issues
- Contact support (Pro users)